Refund policy
Return & Refund Policy
Shark City Naturals
Effective Date: October 20, 2026
At Shark City Naturals, we take pride in creating thoughtfully crafted skincare, body care, haircare, and personal-care products. Every order is prepared with attention to quality, freshness, and your self-care experience.
To maintain the safety, hygiene, and integrity of our products, please review our return and refund policy before completing your purchase.
All Sales Are Final
All purchases made through Shark City Naturals are final.
Due to the personal and hygienic nature of our products, we do not accept returns or exchanges for change of mind, fragrance preferences, product texture preferences, or dissatisfaction with individual results.
This policy applies to all products, including unopened and unused merchandise, except where otherwise required by applicable law.
Damaged, Defective, or Incorrect Orders
Your satisfaction matters to us, and we stand behind the quality of our products.
If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery so we can promptly investigate and resolve the issue.
Please provide:
- Your name and order number
- A description of the problem
- Clear photographs of the affected product and packaging, when available
After reviewing your claim, we may offer a replacement, refund, or another appropriate resolution based on the circumstances and applicable law.
Please do not discard damaged or defective merchandise until we have reviewed your claim.
The 7-day reporting period helps us investigate problems promptly and does not limit any rights or remedies provided by law.
Nonreturnable Products
All products are final sale, including but not limited to:
- Body butters, creams, lotions, and body oils
- Facial cleansers, toners, serums, and moisturizers
- Hair oils, shampoos, conditioners, and styling products
- Body washes, soaps, and sugar scrubs
- Fragrance products and perfume oils
- Wellness and specialty products
- Sale, clearance, promotional, and bundled items
- Custom or personalized orders
Exceptions apply to damaged, defective, or incorrectly supplied products and where required by law.
Refunds and Replacements
Refunds and replacements are considered for verified order issues, including damaged, defective, or incorrect merchandise.
Approved refunds will be issued to the original payment method unless otherwise agreed upon or required by law.
Please allow your financial institution additional time to process an approved refund.
Shipping and Delivery Concerns
Customers are responsible for providing accurate shipping information at checkout.
If your package arrives damaged, is missing items, or contains incorrect products, please contact us promptly.
If tracking shows your order as delivered but you have not received it, please check your delivery location and contact the shipping carrier. You may also contact us for assistance with investigating the shipment.
Lost, delayed, or misdelivered packages will be reviewed individually. We will provide any remedies required by applicable law.
Allergies and Product Sensitivities
We encourage all customers to carefully review product ingredients before purchasing, especially if they have known allergies or sensitivities.
We recommend performing a patch test before using a new skincare, body care, or haircare product.
Because everyone's skin and hair are different, we cannot guarantee specific results or individual fragrance preferences.
A personal sensitivity, fragrance preference, or dissatisfaction with results does not automatically qualify a product for a refund. This does not limit any rights relating to defective, misrepresented, or otherwise nonconforming products.
Order Cancellations
Orders may begin processing shortly after they are placed.
If you need to request a cancellation, please contact us as soon as possible. We cannot guarantee cancellation once an order has entered processing or shipping.
Any cancellation or refund rights required by applicable law will be honored.
Contact Us
For questions or concerns regarding your order, please contact:
Shark City Naturals
Email: sharkcitynaturals@gmail.com
Website: www.sharkcitynaturals.com
Please include your order number when contacting us for assistance.
Thank you for supporting Shark City Naturals. We appreciate your business and are committed to providing quality products and a positive shopping experience.
This policy does not limit or exclude any consumer rights or remedies available under applicable law.