Cancellation policy
Purchase Options Cancellation Policy
Shark City Naturals
Effective Date: October 20, 2026
At Shark City Naturals, we offer convenient subscription options so our customers can enjoy their favorite skincare, body care, haircare, and personal-care products on a recurring basis.
Please review the following terms regarding subscription purchases, automatic renewals, cancellations, and refunds.
Subscription Purchases
When you enroll in a Shark City Naturals subscription, you authorize recurring charges to your selected payment method according to the subscription frequency and pricing displayed at checkout.
Subscription details, including product selection, pricing, billing frequency, and any applicable discounts, will be disclosed before you complete your purchase.
Subscriptions automatically renew unless canceled.
Subscription Billing and Renewals
Subscription payments are processed automatically according to the billing schedule selected at enrollment.
By purchasing a subscription, you authorize Shark City Naturals to charge your payment method for each recurring order until your subscription is canceled.
Applicable taxes and shipping charges will be disclosed in accordance with the subscription terms.
Subscription Cancellations
You may cancel your subscription at any time to prevent future recurring charges.
To cancel your subscription, use the subscription management link provided through your customer account or subscription communications, where available.
You may also request assistance by emailing sharkcitynaturals@gmail.com.
To avoid your next scheduled charge, complete your cancellation before the next billing date.
Cancellation stops future subscription renewals but does not automatically cancel orders that have already been billed or entered processing.
We do not charge a subscription cancellation fee.
Subscription Changes
Depending on the subscription options available, customers may be able to:
- Update their shipping information
- Change their payment method
- Modify eligible subscription products
- Adjust their delivery frequency
- Skip or pause upcoming deliveries
- Cancel future renewals
Available options will be displayed through the subscription management system or communicated by our customer service team.
Changes must be completed before the applicable order is billed or processed to affect that order.
Subscription Order Processing
Subscription orders are typically processed within 5–7 business days, excluding weekends and holidays.
Processing time does not include shipping transit time.
Refunds and Final Sales
Due to the hygienic and personal nature of our products, all sales are final, including subscription orders.
We do not provide discretionary refunds for subscription orders that have already been billed or processed.
Exceptions apply to damaged, defective, or incorrect merchandise and circumstances where refunds or cancellations are required by applicable law.
Damaged, Defective, or Incorrect Subscription Orders
If you receive a damaged, defective, or incorrect product, please contact us within 7 days of delivery, when possible.
Include your order number, a description of the issue, and photographs when available.
We will review your concern and provide an appropriate resolution, which may include a replacement or refund.
The requested reporting period does not limit your legal rights.
Failed Subscription Payments
If a recurring payment cannot be processed, your subscription order may be delayed.
You may be asked to update your payment information before your next order can be fulfilled.
Any payment retries will follow the terms disclosed through our subscription service.
Subscription Pricing Changes
If subscription pricing or other material terms change, affected customers will receive notice as required by applicable law.
Customers may cancel future renewals according to their subscription terms.
One-Time Purchases
Standard one-time purchases are not automatically enrolled in a subscription.
One-time orders remain subject to our Return & Refund Policy and Shipping Policy.
Contact Information
For questions regarding subscriptions, billing, cancellations, or order assistance, contact:
Shark City Naturals
Email: sharkcitynaturals@gmail.com
Website: www.sharkcitynaturals.com
Location: Norfolk, Virginia, USA
Please include your order number or subscription details when contacting us.
Thank you for choosing Shark City Naturals!
We appreciate the opportunity to make your self-care routine convenient, consistent, and enjoyable.
Naturally crafted. Thoughtfully made. Inspired by self-care.
Nothing in this policy limits any rights or remedies provided by applicable law.